Unfortunately, we do not deliver items or provide setup services.

We will work closely with you to make this happen.  If items are of equal or similar value and are available in our inventory for the dates you selected then no problem. If the items are of differing value then we will adjust accordingly. We require that any changes be completed at least 2 weeks prior to the first day of your rental period. (please see the terms of service for additional information).

We understand that sometimes events get cancelled due to unforeseen circumstances. We try to make this as smooth a process as possible for you. The policies below will help us guide the process. Additional information can be found in your rental agreement.

Cancellation Timeframe: Cancellations can be made up to 30 days prior to the first day of your rental period (i.e. if your first day of rental is on the June 30, 2024, then we must be notified by May 31, 2024 (or as soon as you know, whichever is earlier). Your rental deposit (minus a $50 administration fee) will be refunded to you. If you need to cancel your order with less than 30 days before the first day of your specified rental period we are unable to refund your deposit.

Communication: To cancel or modify your order please notify us via email within the specified time period. We will respond to you within 24 hours or sooner to let you know that we have received your cancellation request. Because we know that email can sometimes be fickle, please feel free to call us at 403-877-1101 to ensure we have received your cancellation/modification request.

Special Circumstances: We encourage you to look into private event insurance to cover issues of liability and cancellation due to unforeseen circumstances (e.g., natural disasters, medical emergencies).

If you would like to make a modification to your order then please let us know. We will do what we can to make the changes requested and ask that you give us as much notice as possible to facilitate this. We will contact you to confirm your change request and availability of alternative items.

With more than 30 days notice before the first day of your rental period we can substitute, remove, or add items as long as we have availability in our inventory. These changes can be made providing your total rental value does not drop below your 50% deposit amount. There is no limit to the amount of times you can request changes prior to the 30 days before the first day of your rental period and there is no administrative fee.

Changes made to rental items less than 30 days before the start date of your rental period will be made by substitutions of equal value rental items based on availability. If an item is removed from your order (and you choose not to substitute it) you will be charged the full rental rate of that item. At our discretion a $50 administrative fee may be charged if change requests are submitted in multiple different requests (e.g. if you email us on multiple days requesting different changes) Order changes cannot be made within 14 days of the first day of your rental period.

To cancel or modify your order please notify us via email within the specified time period (as outlined above and in the rental agreement). We will respond to you within 24 hours or sooner to let you know that we have received your request. Because we know that email can sometimes be fickle, please feel free to call us at 403-877-1101 to ensure we have received your cancellation/modification request.

Absolutely! We understand the need to see things for yourself. Our hours are by appointment only, so we ask that you contact us to schedule an opportunity to view the items you are interested in – please email us at laceandlilacsevents@gmail.com.  We will set up a convenient appointment time for you and your items will be brought out of storage to show you based upon availability. 

We get it, depending on your event, 5 days might not be quite enough. Should you need the items a bit longer, please contact us and we will try to accommodate your request with a rental period that meets your specific needs. This will be based on availability of your chosen items. Rental fees subject to change as needed.

For sure we understand that some events happen during the week. We are willing to accommodate this (subject to availability of items). Please reach out to us via email to make special arrangements for weekday rentals and we will do what we can to accommodate your needs, subject to availability of inventory.

We are located in the community of Innisfail. All pickups and returns are by appointment only. You will be prompted to select a pickup and return time when you book your rental items. This can be modified at a later date if needed.

We collect a 50% deposit the day you book your order and then the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them.

You may pay the final balance on your account at any point before your event, but we must receive full payment one week prior to the start of your rental period. No order will be released without full payment. We accept payments via Credit Card.

When the items are picked up a damage deposit will be authorized on the most recent credit card on file (or one you provide at the time of pickup). The value of the damage deposit will be determined according to the rental term agreement. This authorization will be released after all items are returned in the same condition in which they were sent out.

Well of course, we hope that doesn’t happen, but we can’t always control all outcomes, no matter how hard we try. In the event of missing or damaged items, you are responsible for the replacement or cost of repairs and any rental fees lost if it impacts another individual’s order. To avoid any damage during transportation, we recommend that all items are packaged as sent. If you do have missing or damaged items upon return, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible for the rental within 48 hours of your specified return date, a replacement fee of up to four (4) times the rental cost of the piece will be automatically charged to the credit card on file. Please see the rental agreement for more detailed information.

Absolutely, just reach out to us via email and we will set a time to help you create the order of your dreams!

If you create a personal user account your information will be saved for future rental purposes so you won’t have to keep adding your address, etc. This will also allow easier tracking of all your individual event rental history.

To prevent damage, we do not allow real wax candles to be used inside our rental items. We offer a full line of LED candles for your convenience, or you can supply your own.

We have 2 exceptions:

a) Real wax taper candles may be used in our taper candle holders but the candle holders must be returned free of wax to avoid the $50.00 cleaning fee.

b) Wax candles may be used in our glass cylinder vases but the vases must be returned clean and free of wax to avoid the $50.00 cleaning fee.